If you have any questions, please call or write to us.
COMPANY NAME: FPHU Michal Ludynia
ADDRESS: Olpiny 66
POSTAL CODE: 38-247
CITY: Olpiny
COUNTRY: Poland
VAT no.: PL8691827389
+48 609 201 611
Michał Ludynia PL | ENG
Email : info@woodiq.eu
What products does Woodiq offer?
We offer a wide range of wooden products, including cutting boards, boxes, caskets, kitchen accessories like spoons and spatulas, and custom-designed items based on client specifications.
Are all your products made in Poland?
Yes, all our products are exclusively made in Poland, ensuring high quality and craftsmanship.
Do you provide custom-designed wooden products?
Yes, we specialize in creating custom-designed wooden products according to the client’s specifications.
What types of clients do you work with?
We primarily serve B2B clients, including wholesale buyers from the EU and the UK, with a focus on promotional items, e-commerce businesses, and companies seeking exclusive wooden packaging for their products.
What sets Woodiq apart from other suppliers?
We provide high-quality products and excellent customer service. Every order undergoes a 100% quality check before shipping, and we ensure fast and reliable communication.
How do you ensure the quality of your products?
Each order is checked 100% against predefined quality criteria. We send a detailed quality control report to the client for approval before shipping.
What are your payment terms?
Our standard payment terms are a 50% deposit upon order confirmation and the remaining 50% before delivery after the client approves the quality control report.
How do you handle shipping?
We manage the entire shipping process, ensuring that products are professionally packaged and delivered on time.
Can I track my order status online?
Yes, after placing an order, you will receive a link to our Trello board where you can track the current status of your order.
Do the priced products have FSC certification?
We collaborate with companies that possess FSC certifications, and if needed, we can provide FSC-certified products. However, Woodiq itself does not hold an FSC certification.
What is the lead time for orders?
Lead times vary depending on the product and order size. We will provide an estimated delivery date upon order confirmation.
Do you offer samples?
Yes, we can provide samples upon request. Please contact us for more details.
Can I get a quote before placing an order?
Yes, you can request a quote by clicking the „Get a Quote” button on our website, contacting us via email, or through our website contact form.
How can I place an order?
You can place an order by contacting us via email or through our website contact form.
What is your return policy?
Returns are handled on a case-by-case basis. Please contact us if you have any issues with your order.
How can I contact customer service?
You can contact our customer service via email, phone, or through our website contact form. We respond to all messages within 1 hour during business hours.
Can you handle urgent orders?
We strive to accommodate urgent orders whenever possible. Please contact us to discuss your specific needs and deadlines.
Do you provide any guarantees for your products?
We guarantee the quality of our products and offer replacements for any defective items.
Can I specify the type of wood used for my order?
Yes, you can specify the type of wood for your order based on availability. Please discuss your preferences with us.
How can I ensure my design remains confidential?
If confidentiality is important to you, we can sign a Non-Disclosure Agreement (NDA) to protect your designs and intellectual property.
For more information or to place an order, please contact us via phone, email or through our website.
Phone / WhatApp: +48 609 201 611
Email: info@woodiq.eu
