Summary of Key Points
- High-quality wooden products, all made in Poland.
- Custom designs tailored to client specifications.
- Exclusive B2B focus, primarily serving EU and UK markets.
- Detailed quality control processes and excellent customer service.
- Flexible and transparent payment terms and shipping processes.
- Availability of FSC-certified products through our partners.
- Easy tracking of order status and responsive customer support.
- Commitment to confidentiality with NDAs when required.
Frequently Asked Questions
Are you a manufacturer of wooden products?
No, we are not a manufacturer. A more accurate comparison would be to think of us as a dealer or, more precisely, a wholesaler. Our role is to handle your inquiry and, based on the information you provide, match you with a suitable manufacturer from our trusted network. We typically present you with a few options to choose from. Once you make your selection, the next step is to order a sample product. After you approve the samples and we finalize all the terms, we move forward with placing your order.
The main advantage of working with us, as opposed to a middleman, is that we act as a direct partner for both you and the manufacturer. This ensures smoother communication, higher quality control, and more reliable service throughout the entire process.
For more details on why choosing us is beneficial, please visit: WHY CHOOSE US
What products does Woodiq offer?
We offer a wide range of wooden products, including cutting boards, boxes, caskets, kitchen accessories like spoons and spatulas, and custom-designed items based on client specifications.
Are all your products made in Poland?
Yes, all our products are exclusively made in Poland, ensuring high quality and craftsmanship.
Do you provide custom-designed wooden products?
Yes, we specialize in creating custom-designed wooden products according to the client’s specifications.
What types of clients do you work with?
We primarily serve B2B clients, including wholesale buyers from the EU and the UK, with a focus on promotional items, e-commerce businesses, and companies seeking exclusive wooden packaging for their products.
What sets Woodiq apart from other suppliers?
We provide high-quality products and excellent customer service. Every order undergoes a 100% quality check before shipping, and we ensure fast and reliable communication.
How do you ensure the quality of your products?
Each order is checked 100% against predefined quality criteria. We send a detailed quality control report to the client for approval before shipping.
What are your payment terms?
Our standard payment terms are a 50% deposit upon order confirmation and the remaining 50% before delivery after the client approves the quality control report.
How do you handle shipping?
We manage the entire shipping process, ensuring that products are professionally packaged and delivered on time.
Can I track my order status online?
Yes, after placing an order, you will receive a link to our Trello board where you can track the current status of your order.
Do the priced products have FSC certification?
We collaborate with companies that possess FSC certifications, and if needed, we can provide FSC-certified products. However, Woodiq itself does not hold an FSC certification.
What is the lead time for orders?
Lead times vary depending on the product and order size. We will provide an estimated delivery date upon order confirmation.
Do you offer samples?
Yes, we can provide samples upon request. Please contact us for more details.
Can I get a quote before placing an order?
Yes, you can request a quote by clicking the “Get a Quote” button on our website, contacting us via email, or through our website contact form.
How can I place an order?
You can place an order by contacting us via email or through our website contact form.
What is your return policy?
Returns are handled on a case-by-case basis. Please contact us if you have any issues with your order.
How can I contact customer service?
You can contact our customer service via email, phone, or through our website contact form. We respond to all messages within 1 hour during business hours.
Can you handle urgent orders?
We strive to accommodate urgent orders whenever possible. Please contact us to discuss your specific needs and deadlines.
Do you provide any guarantees for your products?
We guarantee the quality of our products and offer replacements for any defective items.
Can I specify the type of wood used for my order?
Yes, you can specify the type of wood for your order based on availability. Please discuss your preferences with us.
How can I ensure my design remains confidential?
If confidentiality is important to you, we can sign a Non-Disclosure Agreement (NDA) to protect your designs and intellectual property.
CONTACT US
NEED A PRICE ESTIMATE ?
NEED HELP CHOOSING THE RIGHT PRODUCT FOR YOU?
Get In Touch
Phone / WhatApp: +48 609 201 611
Email: info@woodiq.eu
