Beginning of Cooperation
At the start of our cooperation, depending on the current needs of our client, we can prepare one of two estimates:
- Quick Preliminary Estimate: This is an estimated quote based on our previous projects, including a safety margin. We create it so that our clients can quickly understand the approximate price range. We usually prepare the preliminary estimate within three working hours.
- Full Estimate: This includes consultations with our producers and usually takes from one to two weeks to prepare. Before this stage, we offer our clients consultations through an online meeting. This consultation is not a mandatory element, as we understand that some of our clients already know their product well and only want to receive an exact price from us to compare with competitors. These consultations are particularly useful if you are open to new improvement possibilities, material change suggestions, etc. They also allow us to understand your requirements better, which greatly facilitates the later quality control of the products.
Lead Time
When preparing the final estimate, we always inform you about the expected lead time for the specific project.
After placing the order, we confirm this lead time. It should be noted that at different times of the year, producers’ workloads may vary, which affects the lead time (for example, the lead time before the holidays and at the end of the year is significantly different).
The lead time we provide to our clients consists of production time, a safety margin (from one to two weeks), and an additional three to five working days for quality control and product packaging.
Quality Control and Packaging
Each order, after being received from the producer, undergoes thorough 100% quality control. This means that we check every product in the order (if you want to know more about this, check here).
After the quality control stage, we send our clients a detailed report with photos and descriptions of each defect found during the inspection. Quality control is carried out simultaneously with the packaging process, which is conducted according to the client’s guidelines.
As soon as we receive the report’s approval, we complete the packaging and issue the final invoice.
When it is paid, we arrange transportation (if it is our responsibility) or make the shipment available for pickup.
Payment Terms
At Woodiq, our standard payment terms are based on a 50-50 rule.
This means that a 50% down payment is required to confirm your order, with the remaining balance due before delivery, following your acceptance of the Quality Control report.
These payment terms allow us to negotiate better prices with producers, which translates into better prices for our clients. If you require part of the invoice to be paid after the delivery of the goods, we can discuss it.
However, in such a case, it will be done on a factoring basis, the cost of which will be an additional component of the product price, meaning that the invoice cost will be higher by 5 to 10%.